IN STORE RETURNS POLICY
If you change your mind on your purchase, we can offer you exchange, or a store credit note within 30 days of purchase with a receipt. As a small business we are unable to offer refunds.
If the item is damaged or faulty, we will do our best to repair the item for you and failing this, we will offer you a replacement.
CLICK & COLLECT
Click & Collect is a service that allows you to buy online and collect purchases in store. There are no delivery charges and no waiting around at home for the postman!
If the goods you wish to return reach us within 14 days of receipt in their original, unused and unworn – [if they are not, we may be unable to accept the goods] we will refund your purchase within 14 working days of receiving your package generally this is processed a lot sooner, depending on the bank.
If you wish to exchange your item for another size or style, then let us know ASAP by calling 01314476207 or emailing judith@rosypenguin so that we can reserve the requested item for you.
PLEASE NOTE for hygiene as logistical reasons from 21st March 2020 we will not be accepting returns until further notice.
If you wish to cancel an order made through the click and collect system or online, please contact the shop on 01314476207